• Rico and Plato UK | Warranty and Returns

Exchanges, Returns and Warranty Information

OUR 100% SATISFACTION GUARANTEE

If you're happy, then we're happy.  We will gladly go the extra mile to earn your good opinion, word-of-mouth referrals and repeat business.

EXCHANGES AND RETURNS

Return your product to East Newhouse Barn, Newhouse Lane, Sheldwich ME13 9QS. returns or exchanges accepted of unused items are made within 30 days of sale. Require your order number or copy of an invoice. Before any item is returned you must notify us via support@ricoplato.co.uk. Please note that we do not refund the original or return postage costs for unwanted goods.

For refunds, we will issue a refund via the original method of payment.  If returning a gift, we will issue a credit (in the form of a gift card) or issue a refund to the original purchaser.

Questions?  Just email lyndsey@ricoplato.co.uk or call 017950 539319

WARRANTY

We are proud to stand behind the quality of our workmanship. If you have a warranty claim for used items due to defects or damages caused by our workmanship, please send a photo to lyndsey@ricoplato.co.uk so we can work with you to resolve the issue. 

WOOD CARE REMINDER

Wood is....well, wood so please take appropriate care of your woodenware which is not dishwasher safe, not blender safe and not drop proof.

RETURNS:  East Newhouse Barn, Newhouse Lane, Sheldwich ME13 9QS

We strongly recommend that you obtain a tracking number as we cannot be responsible for packages lost in transit.